1. Purpose
CoClose exists so that verified brokers across India can pool inventory and buyer requirements, match them, and split commissions transparently on closed deals. The platform is worthless without trust between counterparties. This Policy establishes the minimum standards of conduct that make trust possible.
This Policy is modelled on the principle behind the National Association of Realtors' Clear Cooperation Policy in the United States — that listings shared into a cooperative network must be available to the network, and that brokers who participate must behave fairly with each other.
2. Listing obligations
When you post a listing on CoClose, the default state is "Co-broke welcome". This means any verified broker on the platform may bring a buyer and propose a co-broke arrangement on your listing.
If you have an exclusive mandate that you do not wish to co-broke, you must explicitly mark the listing as "Exclusive" at posting time. An exclusive flag is a public, transparent declaration — it is preferable to silently accepting matches you have no intention of honouring.
- Listings must be accurate, current, and represent inventory you are authorised to market.
- Duplicate listings of the same property by the same lister are not permitted (the platform automatically blocks them).
- Withdrawn or sold inventory must be marked Under Contract or removed within 5 business days of the change in status.
3. Match acceptance obligations
A "match acceptance" occurs when both the listing broker and the requirement broker confirm that they wish to proceed on a CoClose-surfaced match. From that moment, the listing broker undertakes the following:
- Respond within 24 hours with availability for a site visit, brochure, or further information about the property.
- Do not sideline the introducing broker. Once an introducing broker has surfaced a buyer through CoClose, the listing broker may not deal directly with that buyer to the exclusion of the introducer.
- Honour the agreed split. If a co-broke split was disclosed at posting time or agreed at acceptance, that split is binding for the duration of the buyer's engagement with this property.
- Treat shared contact details as confidential to the deal. Buyer/seller details revealed through the match are for transacting on this specific property only.
4. Buyer-side (introducing broker) obligations
If you are the broker who brought a buyer requirement that produced the match, you undertake the following:
- Verify the buyer is real and reasonably committed. Do not surface speculative or price-shopping buyers as if they are genuine prospects — it wastes the listing broker's time and erodes match-quality signal across the network.
- Disclose buyer constraints up front. Loan dependency, possession date, special concessions sought, or competing offers must be communicated before site visits where reasonable.
- Do not poach the listing broker's relationship with the seller, and do not propose to the buyer that they bypass the listing broker on this property after introduction.
5. Commission expectations
Commission percentages, splits, milestones, and timing are agreed bilaterally between brokers (and with the developer for new launches). CoClose surfaces information and may suggest splits, but it does not enforce or escrow commissions in this version of the Policy.
Once a split is agreed at match acceptance, that split is binding. Renegotiation after the buyer has been introduced — particularly downward, citing pressure from the seller or developer — is a violation of this Policy and grounds for a dispute filing.
6. CoClose First principle
Brokers who wish to display the CoClose First verified badge undertake to post any new exclusive sale or rental mandate they take on, in any city CoClose serves, on the platform within 5 business days of taking the mandate. The badge can be revoked at any time by the broker (in which case they simply lose the badge — there is no penalty for opting out).
This is voluntary. It exists because the entire value of a co-broking network depends on listings actually being shared into it; otherwise the network is just a directory. Brokers who pocket-list inventory away from CoClose while still benefiting from the network's matches are free-riding on the cooperation of others.
7. Dispute resolution
If you believe a counterparty has violated this Policy, you may file a dispute with CoClose:
- Email disputes@coclose.in within 14 days of the incident, identifying both parties, the listing/match in question, and the alleged violation.
- The other party will be notified and invited to respond within 72 hours.
- CoClose admin will review platform records (match logs, listing history, message timestamps where available) and issue a written decision within a further 72 hours.
- The decision is logged against both parties' reputation profiles. There is no monetary award — CoClose is not an arbitrator of commercial disputes; this process is about platform conduct.
For commercial disputes (commission non-payment, contract breach), the parties retain all rights under Indian law including civil action and RERA complaints. CoClose may, at its discretion, provide audit logs as evidence in such proceedings.
8. Consequences of violation
- First substantiated violation: formal written warning, recorded against the broker's profile, and a reputation score penalty.
- Second substantiated violation: revocation of all earned badges (CoClose First, Verified specialisations, etc.) for 90 days.
- Third substantiated violation, or any single egregious violation (such as fraud, identity misrepresentation, or weaponising the platform against a counterparty): suspension or termination of the account under Section 10 of the Terms of Service.
"Substantiated" means CoClose admin issued a finding under Section 7 above against the broker.
9. Voluntary today, contractual tomorrow
Until CoClose introduces explicit acceptance of this Policy at broker signup, this document is a statement of platform expectations rather than an enforceable contract. Even so, repeat or egregious violations may result in removal from the network under the existing Terms of Service.
From the date this Policy is incorporated into broker signup (announced separately, with at least 14 days' notice), continued use of CoClose constitutes acceptance of this Policy as part of the binding Terms.
Updates to this Policy will be communicated by email and in-app notice with a 14-day comment period before any material change takes effect.